Payment & Promotions

Getting started

• Do you offer a text message payment service?
• Hi!**
• Is it safe to shop online?
• Do I have to set up a personal account to shop with you?

Placing your order

• Why have I been charged twice?
• I'm having problems with my promotion code, what should I do?
• How do I use my promotion code?
• How do I apply my promotion code online?
• How can I order above my credit limit?
• Why is my item not available sooner?

See all 8 articles

Deliveries

• All about our delivery service
• How do I send my order to a different address?
• Where do you deliver?
• What is a delivery supplement?
• Why is nominated day delivery not available for my order?

Website issues

• I'm trying to register but the boxes aren't showing for me to fill in my details. How can I fix this?
• Why can't I select the size/colour options when trying to add items to my bag?
• Why isn't the website working for me?
• Why can't I find an item using the item number?