How do I return unwanted items?

Most items can be returned using one of the methods below, but if you ordered a large item such as furniture, or you've received a faulty/incorrect item, please contact us first.

If you've ordered from eBay or Amazon, please contact the seller directly.

Shall we collect?

You can arrange a collection online by clicking the button below or by visiting your online account. You'll need to print a label or use the once included in your parcel.

Print a returns label

Returning a large item?

Please give us a call so we can arrange a collection with one of our specialist partners.

Call: 0345 071 9018

Want to drop something off?

You can print a replacement label by clicking the button below, or use the one included in your parcel.

Find your nearest ParcelShop Print a returns label

To print a returns label or create a returns QR code, click the button below. You'll need to provide your order number, email address and phone number.

Find a store near you Generate a returns label

You can print off a returns label from the InPost website.

Find a locker near you Print a returns label

You can print a replacement label by clicking the button below, or use the one included in your parcel.

Print a returns label

Remember: please keep your returns receipt safe until we let you know we’ve got your parcel – this can take up to 7 days. If you paid by card, please allow a further 5 working days for your refund to be processed.

Don't have the original packaging? No problem! Just use a suitable alternative to pack the items. If you haven't kept the advice note, make sure you include a note inside with your name, address, account number, item numbers and the reason you're sending them back.